All roles
BK
BLUU KAZI
Cybersecurity, IT and AI talent
Client Services Onsite Support Engineer
Posted 10/29/2026
Apply for this role →Role Summary
The Client Services Onsite Support Engineer is a full-time position placed onsite at one of our client locations. Working as an embedded member of the client’s team, you serve as the primary frontline resource for users who need prompt, courteous, and effective technical support. In this role, you will respond to requests for assistance in person, by phone, and through support channels, while troubleshooting hardware, software, and basic system issues. The ideal candidate combines strong customer service skills with sound technical judgment, maintains accurate documentation, and delivers reliable support that helps end users remain productive. This position also plays an important role in escalating complex issues appropriately, following standard operating procedures, and contributing to a positive client support experience. This is a full-time, onsite placement at a single client site and is not a remote position.
Work schedule for this position will be Monday - Thursday on site at client location and work from home (remote) on Fridays.
Responsibilities
- Serve as the first point of contact for the client’s end users and IT staff seeking technical assistance.
- Develop working familiarity with the client’s environment, systems, users, and standard operating procedures.
- Coordinate with the Client Services team on escalations, documentation, and reporting.
- Respond to inbound incidents and service requests through phone, email, ticketing systems, and in-person support.
- Troubleshoot and resolve basic to intermediate hardware, software, connectivity, and account access issues in a timely manner.
- Maintain end-to-end ownership of support requests, ensuring timely follow-up, clear communication, and appropriate resolution.
- Document incidents, troubleshooting steps, resolutions, and user interactions accurately within the designated support system.
- Escalate unresolved or high-impact issues to the appropriate support teams in accordance with established procedures.
- Provide users with clear, easy-to-understand guidance and updates throughout the support process.
- Assist with setup, configuration, and basic maintenance of workstations, peripherals, and standard business applications.
- Monitor support queues and address tickets based on SOP.
- Identify recurring issues and share feedback or improvement opportunities with the broader support team.
Required Skills
Qualifications
- 2–5 years of experience in a helpdesk, desktop support, or technical support environment.
- Demonstrated ability to troubleshoot common hardware, software, connectivity, and user-access issues effectively.
- Experience working directly with end users as an embedded onsite member of a client’s team.
- Strong organizational skills with strict attention to detail in documenting incidents and resolutions.
- Ability to prioritize multiple requests and work effectively in a fast-paced support environment while maintaining a professional demeanor.
Nice to Have
- CompTIA A+ certification
- CompTIA Network+ certification
- Microsoft Fundamentals or similar entry-level technical certifications
- Exposure to identifying recurring issues and suggesting workflow improvements for the broader support team
What We Offer
- A direct line to the hiring team. BLUU KAZI presents your profile in person, so your application never disappears into a portal.
- Coaching at every stage. Interview preparation, feedback after each round and support through the offer.
- Room to grow. Access to BLUU KAZI training and certification paths in cybersecurity, cloud and AI.
- A bench that works for you. Join our network of emerging and veteran technologists and hear first about roles that fit.