IT Help Desk Engineer

Our client has been delivering local, reliable, and cost-effective IT services to California businesses since 2001. Partnering with BLUU KAZI to expand their team, this growing company prides itself on “providing innovative solutions that empower clients to overcome their technical challenges, improve efficiency, and drive business success.”

Employees should be prepared to work at the client's headquarters in the Presidio, in addition to traveling to various sites as schedule demands dictate. A valid California driver’s license and a willingness to travel to client locations as needed are required.

• Provide excellent technical support to more than 6,000 users across 200+ client organizations.
• Diagnose and resolve issues across a wide range of technologies.
• Communicate clearly with users and teammates, and document issues and resolutions.
• Adapt to different client environments and take ownership of assigned work.
• Travel to client sites as needed to provide support.
• Participate in a one-week on-call rotation approximately every 6-8 weeks.

• Proven hands-on experience supporting Windows 10/11 and Apple macOS operating systems in a professional environment.

• Familiarity with user and environment administration using Windows Server (2016/2019/2022) and Active Directory.

• Experience managing cloud resources and productivity suites, specifically Microsoft 365, Google Workspace, SharePoint, and OneDrive/Google Drive.

• Proven ability to troubleshoot smart devices (phones, tablets, etc.) for business use.

• Exposure to tracking and managing work within an IT ticketing system.

• Familiarity with automation and scripting languages such as PowerShell, Bash, or Python.
• Prior exposure to ConnectWise Manage/PSA.
• Knowledge of configuring and supporting common office communication applications such as Slack or Microsoft Teams.

• A direct line to the hiring team. BLUU KAZI presents your profile in person, so your application never disappears into a portal.
• Coaching at every stage. Interview preparation, feedback after each round and support through the offer.
• Room to grow. Access to BLUU KAZI training and certification paths in cybersecurity, cloud and AI.
• A bench that works for you. Join our network of emerging and veteran technologists and hear first about roles that fit.