L2 Field Systems Engineer

As an L2 Field Systems Engineer for a BLUU KAZI client—a long-standing, people-focused Managed Services Provider (MSP)—you will combine strong technical troubleshooting skills with exceptional client service. This is a field-focused position supporting client locations throughout New Jersey and New York City. You will support multiple clients, averaging 4–5 days per week at client sites, acting as the visible, trusted face of the MSP. The role includes a combination of on-site and remote support across endpoints, servers, networks, Microsoft 365, cloud services, and security technologies.

• Provide on-site and remote support for desktops, laptops, servers, networks, Microsoft 365, cloud services, and security technologies.

• Serve as a trusted technical presence across multiple client locations, averaging 4–5 days per week onsite.

• Troubleshoot issues ranging from end-user requests to complex server, network, cloud, and infrastructure incidents.

• Own assigned tickets through resolution or structured escalation, managing communication, documentation, coordination, and follow-up.

• Perform hands-on field engineering work, including equipment installations, replacements, deployments, and connectivity troubleshooting.

• Assist with client onboarding, technology refreshes, migrations, infrastructure upgrades, and other project work.

• Collaborate with internal engineers, project teams, client stakeholders, and third-party vendors.

• Maintain accurate ticket notes, client documentation, inventories, and configuration records.

• Follow established security, change-management, escalation, and service delivery processes.

• Participate in a rotating after-hours on-call schedule.

• 5+ years of professional IT support experience, including at least 3 years supporting multiple client environments within an MSP, VAR, or IT consulting organization.
• Strong experience supporting Windows Desktop, Windows Server environments, and macOS in business settings.
• Administration and troubleshooting experience with Microsoft 365, Active Directory, email, collaboration, identity, and cloud services.
• Practical knowledge of business networks, including switches, firewalls, wireless, VPNs, VLANs, DNS, DHCP, and internet connectivity.
• Experience with virtualization, backup and recovery technologies, server hardware, and storage.
• Working knowledge of modern endpoint, identity, email, and cybersecurity technologies.
• Ability to travel regularly to client sites throughout New Jersey and New York City.
• Availability for standard core hours (8:30am-5:30pm) plus occasional after-hours work.
• High ownership mentality with excellent communication skills, strong organizational habits, and a calm, professional presence.

• Experience with ConnectWise Manage or a similar ticketing/PSA platform.
• Experience with Remote Monitoring & Management (RMM) platforms such as Automate, NinjaOne, or Kaseya.
• Experience supporting a primary client environment while remaining accountable to overarching MSP standards and processes.
• Relevant Microsoft, networking, cloud, or security certifications.

• A direct line to the hiring team. BLUU KAZI presents your profile in person, so your application never disappears into a portal.
• Coaching at every stage. Interview preparation, feedback after each round and support through the offer.
• Room to grow. Access to BLUU KAZI training and certification paths in cybersecurity, cloud and AI.
• A bench that works for you. Join our network of emerging and veteran technologists and hear first about roles that fit.