Tier III Service Desk Engineer

Our client, an Arizona managed service provider (MSP) delivering managed IT, access control and video surveillance, is hiring a Tier III Service Desk Engineer. You will be the escalation point for the team, resolve complex technical issues, lead client onboarding and projects, and support end users directly when needed.

• Lead and support the helpdesk for managed service clients.
• Coordinate client projects as the bridge between the technical team and the client.
• Respond to technical requests in person, by phone and electronically.
• Train and support clients during onboarding to new IT systems and services.
• Build project plans for onboarding and standardization work: tasks, resources and timelines.
• Install, configure, diagnose and resolve hardware and software issues.
• Keep client and process documentation current.
• Mentor Tier I and Tier II technicians.
• Improve IT service management processes and recommend improvements.

• 6+ years providing IT services and end-user support.
• Prior MSP experience.
• Proven experience leading IT projects.
• Advanced knowledge of Azure AD (Entra ID), Active Directory, Intune or other RMM tools.
• IT degree or certifications such as Cisco, A+, Network+ or Microsoft.
• Client-first approach, strong attention to detail and clear written and verbal communication.

• Experience with HaloPSA, Hudu or Immybot.
• Exposure to physical security systems such as door access and security cameras.

• A direct line to the hiring team. BLUU KAZI presents your profile in person, so your application never disappears into a portal.
• Coaching at every stage. Interview preparation, feedback after each round and support through the offer.
• Room to grow. Access to BLUU KAZI training and certification paths in cybersecurity, cloud and AI.
• A bench that works for you. Join our network of emerging and veteran technologists and hear first about roles that fit.