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BLUU KAZI

Cybersecurity, IT and AI talent

IT Support Specialist

Washington, D.C Hybrid Full-time

Posted 10/19/2026

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Role Summary

Bluu Kazi is seeking a skilled and proactive IT Support Specialist to provide advanced technical support, resolve escalated IT issues, and manage enterprise devices and user accounts. This role involves troubleshooting hardware, software, and network problems, administering Microsoft 365 environments, and managing Windows and Apple devices through tools such as Intune and Jamf Pro. The ideal candidate has 2–5 years of IT support experience, strong technical troubleshooting skills, and hands-on expertise in endpoint management, Entra ID, and employee onboarding and offboarding. This hybrid opportunity is ideal for professionals looking to expand their expertise in IT operations, systems administration, and enterprise technology support.

Responsibilities

  • Deliver Tier 1 and Tier 2 technical support, diagnosing and resolving complex hardware, software, and network issues.

  • Manage and resolve incoming service management queue tickets within established SLAs, ensuring clear, professional, and timely communication with stakeholders.

  • Provision, configure, and manage Apple devices via Jamf Pro and Windows endpoints utilizing Microsoft Intune.

  • Administer the enterprise Microsoft 365 tenant, encompassing Exchange Online, SharePoint, OneDrive, Teams, and Entra ID administration.

  • Provide escalation support for intricate technical issues requiring advanced systems and applications expertise.

  • Evaluate incident scopes to determine and dispatch on-site work orders when physical workstation intervention is required.

  • Drive the end-to-end employee onboarding and offboarding lifecycle, managing account provisioning, credentialing, and asset assignment.

  • Maintain comprehensive hardware asset inventories and oversee the strategic device refresh lifecycle.

Required Skills

  • Jira Service Management
  • ServiceNow
  • Intune
  • Jamf Pro
  • Microsoft 365 E3/E5
  • Exchange Online
  • SharePoint
  • Entra ID
  • Active Directory
  • Cisco Meraki
  • Adobe Creative Cloud

Qualifications

  • Experience & Education: 2 to 4 years of enterprise technical support experience; a bachelor’s degree or an associate degree combined with relevant professional experience (degree status preferred, not strictly required).

  • Endpoint Management: Demonstrated, hands-on administration experience with mobile device management (MDM) platforms such as Microsoft Intune, Jamf Pro, or equivalent tooling.

  • Cloud Infrastructure Administration: Proven proficiency in Microsoft 365 tenant administration, specifically featuring Exchange Online and Entra ID (Azure AD).

  • Lifecycle Management: Direct operational experience owning and executing standardized employee onboarding and offboarding workflows.

Nice to Have

  • CompTIA A+, Network+, or Security+; Microsoft MCP-track certifications.
  • Experience in an MSP or multi-client support environment.
  • Scripting for repetitive provisioning tasks.

What We Offer

  • A direct line to the hiring team. BLUU KAZI presents your profile in person, so your application never disappears into a portal.
  • Coaching at every stage. Interview preparation, feedback after each round and support through the offer.
  • Room to grow. Access to BLUU KAZI training and certification paths in cybersecurity, cloud and AI.
  • A bench that works for you. Join our network of emerging and veteran technologists and hear first about roles that fit.

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