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BLUU KAZI
Cybersecurity, IT and AI talent
Service Desk Technician
Posted 10/19/2026
Apply for this role →Role Summary
Bluu Kazi is seeking a motivated, customer-focused Service Desk Technician to provide frontline IT support in a fast-paced enterprise environment. This entry-level position involves troubleshooting hardware, software, network connectivity, and user access issues through phone, email, chat, and remote support tools. The ideal candidate has strong communication skills, basic knowledge of Windows, Microsoft 365, and Active Directory, and the ability to document, prioritize, and escalate technical issues efficiently. This opportunity is well-suited for individuals with 0–2 years of experience looking to build a career in IT support, systems administration, networking, or cybersecurity.
Responsibilities
- Provide support via phone, email, and chat to employees of corporate clients.
- Handle 50–60 issues per day efficiently and appropriately.
- Use Active Directory to reset network passwords and unlock accounts.
- Assist users in troubleshooting Outlook and Microsoft 365 applications.
- Provide support for mobile devices, including configuration and mail sync.
- Assist users in adding and changing network printers.
- Provide technical support for VPN connectivity issues.
- Control users' computers using remote access tools.
- Log all call activity and escalate more difficult problems to
Required Skills
Qualifications
Education & Experience: An associate degree, technical or trade certification, or equivalent hands-on experience (a four-year degree is not required).
Communication Skills: Exceptional verbal and written communication abilities, with a strong emphasis on delivering patient, customer-first support.
Technical Foundation: Practical familiarity with Windows 10/11 environments, Microsoft 365 applications, and basic network troubleshooting.
Reliability: Consistent dependability and the ability to commit to a structured, defined shift schedule.
Nice to Have
- CompTIA A+ or ITF+.
- Prior contact-center or high-volume ticket experience.
- Active Directory account administration exposure.
- For cleared requisitions: ability to obtain a Secret clearance or agency Entry on Duty.
What We Offer
- A direct line to the hiring team. BLUU KAZI presents your profile in person, so your application never disappears into a portal.
- Coaching at every stage. Interview preparation, feedback after each round and support through the offer.
- Room to grow. Access to BLUU KAZI training and certification paths in cybersecurity, cloud and AI.
- A bench that works for you. Join our network of emerging and veteran technologists and hear first about roles that fit.