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BLUU KAZI
Cybersecurity, IT and AI talent
Support Engineer
Posted 10/19/2026
Apply for this role →Role Summary
Bluu Kazi is seeking an experienced Senior IT Support Specialist to resolve complex technical escalations, lead root cause analysis, and improve IT service reliability across multi-site environments. The ideal candidate has 5+ years of experience, strong troubleshooting expertise across Windows, networking, and cloud platforms, and a proven ability to prevent recurring incidents. This role also involves mentoring junior support teams and driving continuous service improvements.
Responsibilities
- Resolve advanced Tier 2 and Tier 3 escalations across infrastructure, cloud, and networking.
- Perform root cause analysis to eliminate recurring issues.
- Support high-impact incidents across multi-site environments.
- Identify systemic risks and recommend proactive improvements.
- Analyze and identify trends in issue reporting and devise preventive solutions.
- Operate within a fast-paced, high-volume ticketing environment.
- Mentor Tier 1 and Tier 2 personnel on hardware and software problem analysis.
- Document solutions and contribute to the knowledge base.
Required Skills
Qualifications
- Five or more years in IT support or engineering.
- Demonstrated root-cause analysis on recurring incidents, with evidence of the recurrence stopping.
- Cross-domain troubleshooting across Windows, networking, and at least one cloud platform.
- Experience in an MSP or multi-client support environment.
Nice to Have
- CompTIA Server+; HDI Support Center Analyst.
- Formal problem-management or ITIL experience.
- Scripting and automation of recurring remediation.
What We Offer
- A direct line to the hiring team. BLUU KAZI presents your profile in person, so your application never disappears into a portal.
- Coaching at every stage. Interview preparation, feedback after each round and support through the offer.
- Room to grow. Access to BLUU KAZI training and certification paths in cybersecurity, cloud and AI.
- A bench that works for you. Join our network of emerging and veteran technologists and hear first about roles that fit.